Return Policy

Our primary objective is to achieve 100% satisfaction for all our customers.

RETRACTION

If you change your mind within 24 hours of placing your order, we will refund you directly.

We only process orders 24 hours after they have been placed so that we can amend errors and changes of mind of customers. After this time, if the order has been processed, we will not be able to refund you for a change of mind until the product has been delivered, received and returned.

To qualify for a return on your order, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

RETURNS

Our standard return policy is 14 days. If 14 days have elapsed since we received your order, we cannot usually offer a refund or exchange.

To be eligible for a return, your item must be in the same condition as when you received it. It must also be in the original packaging.

Gift cards cannot be returned.

To make your return, we require an email receipt or other proof of purchase.

There are certain situations where only partial refunds are given: (if applicable)

Any item that is not in its original condition, is damaged or has missing parts for reasons that are not due to our error.
Any item that is returned more than 14 days after delivery.

How can customers return your products?

  • By mail

How will customers get the return label?

  • For defective products: Download/print
  • For customer remorse: Customer responsibility

 What is the restocking fee?

  • No restocking fee

The product conditions that we allow for returns:

  • New

REFUNDS (if applicable)

Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you whether or not your refund has been approved.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method.

WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND:
WRONG PRODUCT:

If you discover your order is flawed please contact us Mail: contact@over-allz.com
With photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping
To return your product, you should mail your product to Liimi tn 1b-716 Kristiine linnaosa, Tallinn, Harju maakond 10621, Estonia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Address: Liimi tn 1b-716 Kristiine linnaosa, Tallinn, Harju maakond 10621, Estonia.

Late or Missing Refunds (if applicable)

It may take some time before your refund is officially posted.
If you have not received your refund within two weeks, please contact us at contact@over-allz.com.

EXCHANGES (if applicable)

We only replace items within 14 days if they arrive defective or damaged. If you need to exchange it for the same item, email us at contact@over-allz.com and send your item to :


Liimi tn 1b-716 Kristiine linnaosa, Tallinn, Harju maakond 10621, Estonia.

To return your product, you must send it by post to :

Liimi tn 1b-716 Kristiine linnaosa, Tallinn, Harju maakond 10621, Estonia.


You will have to pay your own shipping costs to return your item. Shipping costs are not refundable.

Upon request, we can provide you with a pre-paid return label and deduct the cost from your refund.

The time it takes for the exchanged product to reach you may vary depending on where you live.

You may wish to consider using a shipment tracking service or purchasing shipment insurance. We cannot guarantee that we will receive your returned item.

Customer Support 24/7

Phone: +33 7 56 91 49 75
Email: contact@over-allz.com


Attention: contact@over-allz.com
I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following item:

_______________________________________________________

_______________________________________________________


Received on __________________

_______________________________________________________
Name of consumer(s)

_______________________________________________________
Address of consumer(s)

_______________________________________________________
Signature of consumer(s) (only if this form is notified on paper)

_________________________
Date
(*) Delete as appropriate.